Your licence to use VarenChat
This End User Licence Agreement (the "Agreement") is a binding contract between you and Varenchat.ai ("Varenchat.ai", "we", "us") covering the VarenChat mobile applications, website, and related software (together, the "Software").
By downloading, installing, or using the Software, you accept this Agreement. If you do not accept it, do not install or use the Software.
This Agreement governs your licence to the Software. Our Terms of Service govern your use of the service as a whole, and our Privacy Policy explains how we handle your information. Where this Agreement and the Terms of Service address the same subject, the Terms of Service prevail.
If you have any questions, please contact us at support@varenchat.ai.
1. Eligibility and age
You must be at least 18 years old to use the Software. By using it you represent that you are 18 or older and that you have the legal capacity to enter into this Agreement.
The Software is intended for adults. It is not directed to children, it is not designed or marketed to appeal to them, and we do not knowingly permit anyone under 18 to create an account or use it.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we delete it. A parent or guardian who believes their child has provided us with personal information can contact support@varenchat.ai to have it removed.
If we learn that an account belongs to someone under 18, we will close it and delete the associated data in line with our Privacy Policy. If you believe a minor is using the Software, contact support@varenchat.ai.
Where your local law sets a higher age of majority or a higher minimum age for services of this kind, that higher age applies to you.
2. What the Software does
The Software provides AI companions you can converse with, along with related features such as character discovery, saved conversations, and personalisation.
Responses are produced by automated systems. They are generated text, not statements of fact, and not the views of Varenchat.ai or of any real person.
The Software is a service delivered over the internet. It depends on a working connection and on third-party infrastructure, and features may change as the service develops.
3. Grant of licence
Subject to your compliance with this Agreement, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the Software on devices you own or control, for your own personal, non-commercial use.
This is a licence, not a sale. We and our licensors retain all rights in the Software that are not expressly granted to you here.
The licence lasts for as long as this Agreement remains in force, and ends when the Agreement ends.
4. Licence limitations
You may not copy, modify, translate, or create derivative works of the Software, except where that right cannot be excluded by law.
You may not sell, rent, lease, lend, sublicense, distribute, or otherwise make the Software available to anyone else, and you may not use it to provide a service to third parties.
You may not reverse engineer, decompile, or disassemble the Software, or attempt to derive its source code, except to the extent that applicable law expressly permits it despite this limitation.
You may not remove or obscure any proprietary notices, and you may not attempt to defeat any access control, rate limit, safety system, or licensing mechanism.
You may not scrape, crawl, or bulk-extract content or data from the Software, or use it to train, fine-tune, or evaluate a machine-learning model.
You may not use the Software in any way that breaks the law, infringes anyone's rights, or interferes with the operation of the service or the experience of other users.
5. Your account
Some features require an account. You are responsible for the accuracy of your registration details and for keeping your credentials secure.
You are responsible for activity that takes place under your account. Tell us at support@varenchat.ai as soon as you believe your account has been used without your permission.
You may not share your account, sell it, or transfer it to anyone else.
6. Subscriptions, payment and renewal
6.1 Paid plans
Some features require a paid subscription. The plans, prices, and billing intervals in effect are those shown in the app or on our website at the time you subscribe.
Prices are stated in the currency shown at checkout and may exclude taxes, which are added where required.
6.2 Billing and automatic renewal
Subscriptions renew automatically at the end of each billing period, at the then-current price for that plan, until you cancel.
Payment is taken through the store or payment provider you used to subscribe — typically the Apple App Store or Google Play — under that provider's terms and using the payment method held on your account there.
We may change prices or the contents of a plan. Where a change affects a subscription you already hold, we will give you notice before it takes effect, and the change will apply from your next renewal so that you can cancel first.
6.3 Cancellation and refunds
You can cancel at any time through the Apple App Store, Google Play, or the payment provider where you purchased. Cancellation normally takes effect at the end of the current billing period, and you keep access until then.
Uninstalling the Software does not cancel a subscription.
Except where required by law, subscription fees and digital purchases are final and non-refundable. Refund requests for store purchases are handled by the store under its own policy.
6.4 Delivery
The Software is delivered electronically, through the app store you downloaded it from or through our website. Nothing is shipped to you.
7. Updates, maintenance and support
We may issue updates, and some updates are required for the Software to keep working. Updates are covered by this Agreement unless they come with terms of their own.
We may add, change, or withdraw features. Where we withdraw a feature that is material to a paid plan, we will give you notice.
Support is offered by email at support@varenchat.ai. We aim to reply within one business day, though we do not guarantee a response time, and we do not commit to maintaining or supporting any particular version indefinitely.
8. AI-generated content
Conversations, characters, and other output are generated automatically and may be inaccurate, misleading, offensive, or otherwise unsuitable, even where safety systems are in place. Treat what you read as fiction.
The Software is not a healthcare provider, therapist, legal or financial adviser, or emergency service. Its output is not professional advice and is not a substitute for a qualified professional.
If you are in crisis or someone's safety is at risk, contact your local emergency services or a qualified professional. Do not rely on the Software.
You are responsible for how you act on anything the Software produces.
9. Prohibited content and conduct
You may not use the Software to create, request, upload, or share content that sexualises minors or depicts them in any sexual context; that promotes or facilitates violence, terrorism, or self-harm; that harasses, threatens, or defames a real person; that promotes hatred against a protected group; that facilitates criminal activity, fraud, or the sale of regulated goods; or that infringes anyone's intellectual property or privacy.
You may not impersonate a real person, or create a companion that depicts an identifiable real person without their permission.
You may not use the Software to develop a competing product, to benchmark it for a competitor, or to probe, scan, or test its security without our written permission.
We may review content where necessary to operate the service, comply with the law, or enforce this Agreement, and we may remove content or restrict an account that breaches this section. Serious breaches may be reported to the authorities.
10. Your content and feedback
You keep whatever rights you already hold in the content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and process that content to the extent needed to operate, secure, and improve the Services, and to comply with the law.
You are responsible for the content you submit and represent that you have the rights needed to submit it.
If you send us feedback or suggestions, we may use them without restriction and without owing you any payment or credit. You are not required to send feedback.
11. Intellectual property
The Software, its interfaces, designs, models, trademarks, logos, and the content we provide are owned by Varenchat.ai or its licensors, and are protected by intellectual property and other laws.
Nothing in this Agreement transfers ownership of any of it to you. All rights not expressly granted are reserved.
If you believe material available through the Software infringes your rights, contact support@varenchat.ai with enough detail for us to identify and assess it.
12. Third-party software and services
The Software includes third-party components and connects to third-party services, including app stores, payment providers, and infrastructure providers.
Third-party components may be covered by their own licences, which apply to those components and, where they conflict with this Agreement, prevail for them.
We are not responsible for third-party services, and your use of them is governed by their own terms.
13. Privacy
Our Privacy Policy explains what information we collect, why, and how we handle it, and forms part of your agreement with us.
By using the Software you consent to the processing described there, including processing needed to operate the service, keep it safe, and meet legal obligations.
Where you live may give you rights over your information — for example rights to access, correct, delete, or port it, or to opt out of certain uses. Those rights, and how to exercise them, are set out in the Privacy Policy. Nothing in this Agreement limits a right you hold under privacy or data protection law that cannot be limited by agreement.
If you believe we hold information about you that you did not intend to provide, contact support@varenchat.ai.
14. Disclaimers
To the fullest extent permitted by law, the Software is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement.
We do not warrant that the Software will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that its output will be accurate or suitable for any purpose.
Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, the exclusions above apply only to the extent permitted, and you may have rights that this Agreement cannot take away.
15. Limitation of liability
To the fullest extent permitted by law, neither we nor our suppliers are liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to the Software, whether the claim is contractual, tortious, or otherwise, and even if we were advised that such damages were possible.
To the fullest extent permitted by law, our total liability arising out of or relating to the Software and this Agreement is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or fifty United States dollars (USD $50.00).
Nothing in this Agreement excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, for death or personal injury caused by negligence, or under any non-excludable consumer guarantee.
These limits allocate risk between us and are reflected in the price of the Software.
16. Indemnification
You agree to indemnify and hold harmless Varenchat.ai, its affiliates, and their officers, employees, and agents against claims, damages, liabilities, and reasonable legal costs arising from your breach of this Agreement, your misuse of the Software, your content, or your violation of any law or third-party right.
We will notify you of any claim covered by this section and may participate in its defence with counsel of our own choosing.
17. Term and termination
This Agreement takes effect when you first install or use the Software and continues until terminated.
You may terminate at any time by cancelling any subscription, deleting your account, and uninstalling the Software.
We may suspend or terminate your licence if you breach this Agreement, if we are required to by law, or if continuing would create a security or safety risk. Where circumstances allow, we will give notice and, for a breach capable of being cured, an opportunity to cure it.
On termination your licence ends and you must stop using the Software. Termination does not by itself entitle you to a refund of fees already paid, except where required by law.
Sections 4, 8, 10, 11, and 14 to 19 survive termination, along with any other provision that by its nature is intended to survive.
18. Governing law
This Agreement is governed by the laws in force in the State of Delaware, United States, without regard to its conflict-of-laws rules.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country where you live.
19. Changes to this Agreement
We may revise this Agreement as the Software and the law change. The date at the top shows when it was last revised.
Where a change is material we will give reasonable notice before it takes effect, through the app, by email, or on our website.
Continuing to use the Software after a change takes effect means you accept the revised Agreement. If you do not accept it, stop using the Software and cancel any subscription.
20. Additional terms for applications obtained from the Apple App Store
20.1 This Agreement is with us, not Apple
You and Varenchat.ai acknowledge that this Agreement is between you and Varenchat.ai only, and not with Apple Inc. ("Apple"). Varenchat.ai, not Apple, is solely responsible for the Software and its content.
20.2 Scope of licence
The licence granted to you for the Software is limited to a non-transferable licence to use it on any Apple-branded product that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
20.3 Maintenance and support
Varenchat.ai is solely responsible for providing any maintenance and support for the Software, as specified in this Agreement or as required by applicable law. Apple has no obligation to furnish any maintenance and support services for the Software.
20.4 Warranty
Varenchat.ai is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed.
If the Software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Software to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Software, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Varenchat.ai's sole responsibility.
20.5 Product claims
Varenchat.ai, not Apple, is responsible for addressing any claims by you or a third party relating to the Software or your possession and use of it, including product liability claims, any claim that the Software fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation, including in connection with the Software's use of the HealthKit and HomeKit frameworks.
20.6 Intellectual property rights
In the event of any third-party claim that the Software or your possession and use of it infringes that third party's intellectual property rights, Varenchat.ai, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of that claim.
20.7 Legal compliance
You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
20.8 Contact
Questions, complaints, and claims concerning the Software should be directed to Varenchat.ai at support@varenchat.ai.
20.9 Third-party terms and third-party beneficiary
You must comply with any applicable third-party terms of agreement when using the Software.
You and Varenchat.ai acknowledge that Apple, and Apple's subsidiaries, are third-party beneficiaries of this Agreement, and that upon your acceptance of this Agreement Apple will have the right, and will be deemed to have accepted the right, to enforce this Agreement against you as a third-party beneficiary of it.
21. Additional terms for applications obtained from Google Play
This Agreement is between you and Varenchat.ai only, and not with Google LLC ("Google"). Varenchat.ai, not Google, is solely responsible for the Software and its content.
Your use of the Software must comply with the Google Play Terms of Service then in force.
Google is not responsible for providing maintenance or support for the Software, and has no liability arising from your use of it.
Google is a third-party beneficiary of this Agreement to the extent that it concerns the Software obtained through Google Play, and may enforce it accordingly.
Purchases made through Google Play are subject to Google's payment and refund policies.
22. General
22.1 Entire agreement
This Agreement, together with the Terms of Service and the Privacy Policy, is the entire agreement between you and Varenchat.ai about the Software, and replaces any earlier understanding on that subject.
22.2 Severability
If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of the Agreement stays in force.
22.3 Waiver
A failure to enforce a provision is not a waiver of it, and a waiver on one occasion is not a waiver on any other.
22.4 Assignment
You may not assign or transfer this Agreement or your rights under it without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets.
22.5 Reservation of rights
All rights not expressly granted to you in this Agreement are reserved by Varenchat.ai and its licensors.
23. Contact
Questions about this Agreement can be sent to support@varenchat.ai.