Welcome to YumeChat!
We are committed to protecting your privacy. This Privacy Policy describes how we collect, store, use, and share information through our Services.
We care about the protection and confidentiality of your information. When you use the Apps, you may provide information during your conversations with your YumeChat AI companion. We process this information only as described in this Privacy Policy, including to provide individualized and safe conversations and to improve your experience.
If you have any questions, please contact us at support@yumechat.ai.
What information we collect
A. Information you provide
Through your use of the Services, you may provide account information, profile details, messages and content, character and scene preferences, payments, transactions, rewards, and customer support messages.
B. Information we collect automatically
We automatically log information about your computer or mobile device, your network, and your interactions over time with our Services. This includes device and network data, usage data, cookies, web beacons, and local storage technologies.
How we use your information
We use your information for the following purposes:
Operating and administering the Services
Purpose: Providing, maintaining, troubleshooting, account management, purchases, support, and administrative notices.
Legal basis: Contractual necessity
Categories: Account, profile, messages, payments, device, and usage data.
Providing the core functionality of the Apps
Purpose: Personalizing AI companions, scenes, conversation continuity, safety systems, and history sync.
Legal basis: Contractual necessity
Categories: Profile, preferences, messages, payments, device, and usage data.
Monitoring and protecting the Services
Purpose: Preventing fraud, criminal activity, misuse, abuse, and protecting systems, architecture, and networks.
Legal basis: Legitimate interests
Categories: Account, profile, content, payments, device, and usage data.
B. Sensitive information.
The Services allow you to input information that may be sensitive and subject to special protections under applicable laws. If you choose to provide sensitive information in messages or content, we use it only to facilitate your YumeChat experience and as described in this Policy.
How we share your information
We may share information with companies and individuals that provide services on our behalf or help us operate YumeChat, such as hosting, analytics, customer support, payment processing, and security services.
We may share limited website and device information for advertising or measurement, but we do not share YumeChat conversation content with advertising partners for marketing purposes.
We may also share information where required by law, to protect rights and safety, or as part of a merger, acquisition, reorganization, or asset transfer.
How we secure your information
We use reasonable security technologies and procedures designed to protect information from unauthorized access, use, or disclosure. No technology, data transmission, or system can be guaranteed to be completely secure.
Your rights and choices
Depending on where you live, you may request access, correction, deletion, portability, withdrawal of consent, or restrictions on certain processing of your personal information. We may ask for information to verify your identity before fulfilling a request.
Contact us
You can contact us by emailing support@yumechat.ai.